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service management softwareSWORD | Field Service & Shop Management Software Solutions

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SWORD stands for Service Work Order Routing & Dispatch but does so much more!


SWORD™ is a complete Customer Service and Job Shop management software application. The application is effective for:

  • Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs. Plus SWORD™ has a robust capability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices.
  • Small business Manufacturing Resource Planning (MRP) system, which includes Job Costing for material and labor.
  • Factory Equipment Maintenance Planning and Control Systems
  • Moreover, SWORD™ is a very powerful tool for tracking orders that need to be dispatched to internal or field service personnel.

Available Configurations:

  • Standard Version for Windows XP, Vista, Windows 7, Remote Desktop to Microsoft Terminal Server.
  • IP Client to IP Server for LAN & WAN configurations (requires Windows Server).
SWORD includes solutions for the following service business challenges:
  • Service Orders, including Scheduling, Dispatch and Routing tools
  • Job Shop Traveler
  • Accounts Receivable, including Invoicing, Receipts Journal and Aging Reports
  • Customer Relationship Management (CRM), Letter and Proposal Campaigns
  • Execute Customer Satisfaction Surveys and Track the Results
  • Maintenance Plan Tracking and Documentation
  • Drag and Drop Scheduling Calendars for Service Orders and Job Scheduling
  • Track Expenses for field personnel
  • Track Corrective Action and Preventive Action Request for Quality Management

SWORD™ is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls. Also, SWORD is popular from in-house maintenance, CNC machine shops and IT departments.

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